Refund & Cancellation Policy

1

Cancellation & Advance Deposit Refund Window

We understand that plans can change. To receive a 100% full refund of your 500 BDT advance deposit, you must notify ground management at least 24 hours prior to your scheduled match start time.

2

Flexible Match Rescheduling (No Extra Charge)

Instead of cancelling, team captains can choose to reschedule their booking to any available date and time within 30 days of the original booking date at no additional fee.

• Your 500 BDT advance deposit is automatically transferred to the new selected match slot.
• If moving between pricing shifts (e.g. Midday to Night), the price difference will be adjusted on the remaining due at reception.

3

Inclement Weather & Unforeseen Ground Closures

If a match cannot take place due to severe weather (thunderstorms, heavy waterlogging), power grid failure affecting floodlights, or urgent turf maintenance initiated by TurfFlow:

4

Refund Method & Processing Time

All approved refunds are sent directly via bKash, Nagad, or Cash to the original sender mobile number provided during checkout.

• Processing Time: Refunds are processed within 24 to 48 hours of approval.
• Digital Notification: You will receive an SMS confirmation with the bKash TrxID once the refund transfer is complete.

5

Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• No-Show: Failure of the booking captain or team to arrive for the scheduled match without prior notice.
• Late Cancellation: Cancellation requests submitted less than 24 hours prior to match kick-off.
• Code of Conduct Violation: Expulsion from the ground due to physical violence, vandalism, or intentional turf damage.

6

How to Request a Refund or Reschedule

To request a cancellation, refund, or match rescheduling, please reach out to our ground helpline with your Booking Voucher ID: