1Information We Collect
When you reserve a match slot at TurfFlow, we collect minimal essential details to verify your booking and communicate match updates:
- Captain Details: Your full name, team name, and 11-digit phone number.
- Reservation Details: Match date, time slot, duration, and selected match format (6v6 or 7v7).
- Deposit Information: bKash transaction IDs and sender mobile numbers provided for deposit verification.
2How We Use Your Information
Your information is used strictly to deliver an efficient pitch booking experience:
- To lock your requested slot and issue your digital Booking Voucher code.
- To send SMS/WhatsApp notifications and deposit confirmation alerts prior to your kick-off.
- To assist ground operators at reception when issuing complimentary bibs, balls, and locker keys.
3Payment Safety & Financial Data
TurfFlow does NOT collect or store your bKash wallet PINs or passwords. Advance deposits are sent directly via official bKash Send Money / Personal channel (01911-576730), ensuring end-to-end security provided by financial providers.
4No Third-Party Data Selling
We respect player privacy. Your phone number and match records are never rented, sold, or shared with third-party advertisers or external telemarketing companies.
5Contact Us Regarding Your Data
If you have any questions regarding your account data or wish to request data removal, please contact ground support in your city, Bangladesh: